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If your ISP's support reps won't tell you what's going on, look at the company's terms-of-service agreement (most are available online). I shouldn't be limited to watching YouTube videos, browsing the Web, and checking my e-mail.' (Road Runner's parent company, Time Warner Cable, says that it does not block peer-to-peer traffic to BitTorrent, but that it does manage its network in ways that would keep BitTorrent traffic in check.) 'I pay a monthly fee for Internet access.

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'I was baffled by the entire exchange,' the Road Runner customer said, noting that he was not trying to download copyright-protected content. At the same time, the tech said he couldn't comment on bandwidth management issues.

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When he asked what was going on, a support rep reprimanded him for using BitTorrent software and accused him of downloading copyright-protected music. This user (who asked that his name not be used for fear that his ISP would treat him unfairly) called Road Runner's tech support when his BitTorrent download speeds dropped to a sluggish 8 kilobits per second. But don't trust that you'll get a straight answer.Ī Road Runner customer and BitTorrent user from Bar Harbor, Maine is a good example. If you suspect that your ISP is blocking your BitTorrent traffic, call your ISP and ask whether you're being blocked. Time Warner Cable spokesperson Alex Dudley says that his company takes reasonable steps to manage its network, including limiting bandwidth to applications such as peer-to-peer software. Cohen explained at a Federal Communications Commission hearing last February that disrupting BitTorrent traffic was a reasonable method of traffic management during busy usage periods. Comcast executive vVice president David L. Comcast first denied but now admits to interrupting access to file-sharing programs such as BitTorrent. Other ISPs have acknowledged imposing some limitations on peer-to-peer traffic. Subsequently, Vuze has softened its charge against ISPs, stating that 'Our data collection was credible and transparent, but not conclusive,' in the words of Jay Monahan, Vuze general counsel. Vuze asserted that these ISPs regularly send 'false reset' messages to the Vuze software with the aim of slowing file transfers. ¿ĪT&T has flatly denied this claim. broadband providers-including AT&T, Cablevision Systems, Charter Communications, Comcast, Cox Communications, Qwest, Time Warner Cable, and Verizon-disrupt peer-to-peer traffic. Vuze, a company that makes peer-to-peer software and uses the platform to distribute content, published a study in April in which it concluded that all U.S. A number of tips and tools can help you determine whether you're facing a BitTorrent blockade and, if so, help you get around it. But that doesn't mean you have no recourse if your ISP starts blocking your file-sharing activities.

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Of course, most people can't call their ISP and (honestly) identify themselves as professional journalists. Within 24 hours, my bandwidth-related problems with BitTorrent vanished. RCN has never intentionally blocked peer-to-peer traffic, the spokesperson said, and it supports the principles behind Net neutrality. The ISP's spokesperson told me that the customer support rep I had talked to earlier misspoke. Later I called RCN's press department as a reporter, and the story changed. The fact that the concert I was trying to download was copyright-free didn't sway him. My system and Net connection checked out fine, so paranoia immediately set in: Was my Internet service provider, RCN, blocking BitTorrent? I called RCN and the tech I spoke to confirmed my suspicions, telling me that the ISP had added BitTorrent to its list of prohibited programs because many people use the software to download copyrighted material. So I was stung when I recently tried to download a live recording of a Dave Matthews concert only to discover that my BitTorrent client was dead in the water. — - I'm a fan of live music and a patron of online communities such as, where music junkies swap copyright-free music.